Last updated: August 21, 2025
Sirius Solutions Global ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal and sensitive information of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
 

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Full name, email address, phone number, business details, mailing address, job title, and other identifying information.

• Business/Practice Information: NPI, tax ID, provider details, insurance contracts, billing preferences, and service agreements.

• Protected Health Information (PHI): Patient demographics, medical records, diagnosis codes, treatment history, insurance details, and other sensitive health data required for medical billing and RCM purposes.

• Financial Information: Payment details, account numbers, and transaction history.

• Technical Information: IP address, browser type, operating system, device identifiers, geolocation data, and website usage information collected through cookies and analytics tools.

• Communications Data: Emails, support requests, and correspondence between you and our company.
   

2. How We Use Information

We use the collected information to:

• Provide medical billing, RCM, credentialing, DME, and related healthcare services.

• Ensure compliance with HIPAA and applicable healthcare regulations.

• Process claims, manage accounts, and provide customer support.

• Conduct audits, practice analysis, and performance reporting.

• Enhance and improve our services, technology, and website functionality.

• Carry out marketing, client engagement, and service updates (only with your consent where required).

• Comply with legal, regulatory, and contractual obligations.
   

3. HIPAA Compliance

Sirius Solutions Global is a HIPAA-compliant Business Associate. We implement administrative, technical, and physical safeguards to:

• Protect against unauthorized access, use, or disclosure of PHI.

• Limit PHI access to authorized staff with legitimate business purposes.

• Sign Business Associate Agreements (BAAs) with covered entities and third-party vendors.

• Encrypt PHI in transit and at rest.
   

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), our legal basis for processing your information includes:

• Your consent.

• Performance of a contract (e.g., providing billing services).

• Compliance with legal obligations.

• Legitimate business interests (e.g., service improvement, fraud prevention).
   

5. Data Sharing & Disclosure

We do not sell or trade your personal or PHI data. We may share information only in these circumstances:

• With Healthcare Providers & Payors: To process claims and manage billing.

• With Business Associates & Vendors: Under HIPAA-compliant BAAs ensuring the same level of protection.

• With Legal Authorities: When required by law, regulation, subpoena, or court order.

• For Corporate Transactions: In case of a merger, acquisition, or sale of assets, subject to confidentiality agreements.

• With Your Consent: When you explicitly authorize us to share your information.

• SMS consent is not shared with third party affiliates.
   

6. Data Retention

We retain your personal and PHI data only as long as necessary to:

• Fulfill contractual obligations.

• Comply with HIPAA record-keeping requirements (minimum 6 years, or as required by law).

• Meet business, legal, or audit purposes.
   

7. Data Security

We use advanced safeguards to protect your information, including:

• Encryption (in transit and at rest).

• Firewalls, intrusion detection systems, and secure servers.

• Multi-factor authentication and role-based access control.

• Staff training on HIPAA and data security best practices.

• Regular audits and penetration testing.

Despite these safeguards, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
 

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• HIPAA Rights: Access, amend, or obtain copies of your PHI; request restrictions; request an accounting of disclosures.

• GDPR Rights (EU/UK): Right to access, rectify, erase, restrict processing, portability, and object to processing.

• CCPA Rights (California): Right to know, delete, and opt-out of the sale of personal data (we do not sell personal data).

• Marketing Preferences: Opt-out of email marketing at any time by clicking “unsubscribe” or contacting us directly.

Requests can be made by contacting us (see Section 13).
 

9. Children’s Privacy

Our services are intended for healthcare providers and businesses, not individuals under 18 years of age. We do not knowingly collect personal information from children.
 

10. Cookies & Tracking

Our website uses cookies and tracking tools to:

• Improve site functionality.

• Analyze website traffic and performance.

• Customize user experience.

You may disable cookies through browser settings; however, some features may not function properly.
 

11. International Data Transfers

If you access our services from outside the United States, your data may be transferred and processed in the U.S., where privacy laws may differ from your country. We take measures to ensure international transfers comply with GDPR and other applicable laws.
 

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, privacy practices, or security measures.
 

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in laws, practices, or services. Updates will be posted here with a new “Last Updated” date.

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14. SMS Terms and Conditions

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes

The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

a) Types of SMS communications

• If you have consented to receive text messages from Sirius Solutions Global, you may receive messages related to the following:

• Appointment settings

• Follow-up messages

• General Updates via text messages

b) Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments/Follow up

c) Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally

d) Opt-In Method: You may opt in to receive SMS messages from Sirius Solutions Global in the following ways

• By checking the Opt-In check box on our online form

• By filling out a paper form

• By letting us know verbally on a recorded line

e) Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

f) Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@siriussolutionsglobal.com

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

g) Standard Messaging Disclosures:

• Data rates may apply

• You can Opt out at any time by texting back “STOP”

• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions Pages.

• Message frequency may vary
   

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

📍 13045 Mizell Ln, Providence Village, Texas 76227
📧 Info@siriussolutionsglobal.com
📞 469-694-5375